WayPointWayPoint

Privacy Policy

Last updated: September 28, 2026

Which WayPoint product is this? This Privacy Policy governs the WayPoint project-management application at waypoint.construction — the software general contractors, subcontractors, and homeowners use to run a construction project. It is separate from the Privacy Policy for WayPoint Marketplace at waypoint.contractors, the bid marketplace that connects homeowners with contractors. If you were looking for the marketplace, see the WayPoint Marketplace Privacy Policy. Using both products means agreeing to both.
In short: We collect what is needed to run your construction project — your account and company details, the plans and project data you upload, and limited technical data. We share it with the other participants on your project, and with the vendors that run the software (hosting, payments, email, SMS, AI processing). On our public pages we use the Meta Pixel to measure whether our ads work; you can opt out (Section 8). We do not sell your personal information, and we never see your full card or bank-account numbers. Text and voice notifications are optional and you can turn them off.

1. Overview

This Privacy Policy explains how WayPoint Dynamics, Inc. (“WayPoint,” “we,” “us”), a Delaware corporation, collects, uses, and shares information when you use the WayPoint construction project-management application at waypoint.construction (the “Service”). It should be read together with our Terms of Service.

2. Information We Collect

Information you provide

  • Account information — name, email address, phone number, role (general contractor, subcontractor, or homeowner), and authentication credentials. Passwords are stored only in hashed form by our authentication provider; we never see them in plain text.
  • Company and profile information — company name, address, service areas, trades, license and insurance details, W-9 and tax-identification information, and documents you upload.
  • Project content — floor plans, drawings, specifications, photos, project addresses, room and quantity data, budgets, scopes, bids, contracts, change orders, selections, schedules, checklists, and progress logs.
  • Payment and draw records — draw requests, payment applications, approvals, signatures, lien waivers, invoice and deposit amounts, and payment confirmations that you or another participant enter or confirm.
  • Communications — messages you send through the Service, notification preferences and consents, and correspondence with our support team.

Information collected automatically

  • Usage and device data — log data, IP address, browser and device type, pages and features used, timestamps, and error diagnostics, collected through cookies, similar technologies, and our error-monitoring and analytics providers.
  • Advertising-measurement data — on our public pages (for example the home page, the free plan-reading demo, and sign-up), the Meta Pixel collects your IP address, browser information, the page you viewed, and the funnel milestone you reached (page view, demo unlock, account creation), together with any Meta cookie already on your browser. See Section 8.

Information from third parties

  • Limited status and verification data from our payment processor and, if you choose to link a bank account, from our bank-connection provider; and public license-registry information where you ask us to look up a license.

3. How We Use Information

  • operate, provide, and maintain the Service and your account;
  • process floor plans and project documents to detect rooms, derive quantities, and generate draft budgets and scopes (see Section 4);
  • run bidding, selections, scheduling, change orders, and the draw and lien-waiver record, and make each of those visible to the right project participants;
  • bill and collect WayPoint's own fees — the general contractor subscription and the flat per-draw administrative fee;
  • send transactional notifications by email and in-app, and by SMS or voice where you have separately consented;
  • provide support, monitor errors and performance, prevent fraud and abuse, enforce our Terms, and keep the Service secure; and
  • comply with legal obligations.

4. AI Processing of Your Plans and Project Data

To provide room detection, takeoffs, scope suggestions, and draft budgets, the Service sends the documents and project data you supply — including floor plans and the text extracted from them — to third-party AI and document-processing providers that act as our processors. They process that content to return a result to us and are contractually restricted from using it for their own purposes.

We do not sell your project data, and we do not permit our AI providers to use your identifiable content to train their general-purpose models. As described in our Terms of Service, we may use aggregated and de-identified information — cost ranges, quantities, schedule durations — stripped of names, addresses, and other identifiers, to improve the Service. AI output is an estimate and requires your verification.

5. How We Share Information

  • With other participants on your project — the Service is collaborative by design. Your company profile, bids, budgets, selections, schedules, draw requests, signatures, and messages are shared with the general contractor, subcontractors, and homeowner on that project according to their role and the project's settings. Do not put information into a project that you are not willing to share with its participants.
  • With service providers (processors) — we use trusted vendors to run the Service, each processing information only to provide services to us:
    • Supabase — database, authentication, and file storage;
    • Vercel — application hosting and analytics;
    • Stripe — payment processing for WayPoint's own fees and connected-account onboarding;
    • Plaid — optional bank-account linking and verification, where you choose to use it;
    • Resend — transactional email delivery;
    • Telnyx — SMS and voice notification delivery, where you have consented;
    • Anthropic, OpenAI, and Google — AI and document/vision processing as described in Section 4;
    • Sentry — error and performance monitoring; and
    • Meta Platforms, Inc. — the Meta Pixel on our public pages, for advertising conversion measurement and ad attribution (Section 8). Meta processes pixel data under its own Data Policy and may use it to match you to a Facebook or Instagram account you hold.
  • Between WayPoint's products — when a homeowner is added to or joins a general contractor's project, we may send the homeowner's email address and the contractor's company name and email addresses to WayPoint Marketplace (waypoint.contractors) to check whether the homeowner and contractor first connected there, and we may record the date of that first connection on the project. We use this only to apply our Terms of Service.
  • For legal reasons — when required by law, to respond to lawful requests, or to protect the rights, safety, and property of WayPoint, our users, or others.
  • In a business transfer — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

We do not sell your personal information. The Meta Pixel described in Section 8 sends limited browsing and conversion data to Meta so that we can measure and target our own advertising; some privacy laws treat that as “sharing” for cross-context behavioral advertising, and you can opt out of it as described in Section 8. Your project content — plans, budgets, bids, draws, messages — is never sent to an advertising provider.

6. Payment Information

WayPoint's own fees are processed by Stripe. Card and bank-account details are provided directly to Stripe on its secure pages; WayPoint does not collect or store full payment-card numbers or full bank-account numbers. We receive limited confirmation, status, and last-four information needed to record the transaction and support your account. If you link a bank account through Plaid, your banking credentials are entered with Plaid and are not visible to us.

Separately, and as stated in our Terms of Service, WayPoint is never a custodian of construction funds — money moves directly between the homeowner, general contractor, and subcontractor, and the Service only records it. The payment information we hold is therefore a record of what the parties reported, not a ledger of funds we control.

7. Notification Consent

Transactional email and in-app notifications are part of the Service. SMS and voice notifications are optional, require your separate affirmative consent, and are never a condition of using the Service. You can revoke consent at any time in your notification settings, by replying STOP to a text message, or by contacting us. Message and data rates may apply. We keep a record of your consent and any revocation.

8. Cookies, Analytics, and Advertising Measurement

We use cookies and similar technologies to keep you signed in, remember preferences, and secure the Service. We use privacy-conscious product analytics and performance monitoring to understand aggregate usage and diagnose errors.

Meta Pixel. To measure whether our advertising works and to reach people who have shown interest in WayPoint, our public pages load the Meta Pixel, a tracking technology provided by Meta Platforms, Inc. The pixel sets and reads Meta cookies and reports to Meta the pages you view and the funnel milestones you reach — a page view, unlocking the free plan-reading demo, and creating an account. Meta uses this for conversion measurement (telling us which ads led to a sign-up) and ad attribution and audience building (showing WayPoint ads to people who visited, and to people like them). We receive aggregate reporting from Meta, not a list of who visited. Meta's handling of this data is described in the Meta Privacy Policy. The pixel does not run inside your projects and never receives plans, budgets, bids, draw records, or messages. We also send the same two milestones (unlocking the demo and creating an account) to Meta from our servers, with your email address and account id hashed and your IP address and browser type attached, so we can measure our ads even when a browser blocks the pixel.

How to opt out. You can block or clear the Meta cookies through your browser settings, use a browser extension or tracking-protection mode that blocks third-party trackers, or adjust how Meta uses data from other sites in your Meta Ad Preferences (“Activity information from ad partners”). Industry opt-outs are also available at optout.aboutads.info. Blocking or clearing cookies, or blocking trackers, stops the pixel but not the copy of those two milestones we send from our servers. Your Meta Ad Preferences setting above also applies to activity that partners send to Meta from their servers, and you can email support@waypoint.construction to ask us to stop sending your milestones to Meta. Opting out of advertising measurement does not affect your account. Disabling some first-party cookies will prevent you from staying signed in.

9. Data Retention

We retain your information for as long as your account is active and as needed to provide the Service. Project records — contracts, change orders, draws, lien waivers, approvals, and signatures — are retained after a project closes because they are the parties' record of the job and may be needed for warranty, tax, audit, lien, or dispute purposes. Financial and tax records are retained for the periods applicable law requires. When information is no longer needed, we delete or de-identify it. Deleted content may persist briefly in routine backups.

10. Security

We use administrative, technical, and organizational measures designed to protect your information, including encryption in transit, row-level access controls that scope data to your company and projects, scoped database permissions, and access logging. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. Keep your credentials confidential and notify us promptly at support@waypoint.construction of any suspected unauthorized access.

11. Your Choices and Rights

  • Access and update — you can view and edit most of your account, company, and project information directly in the Service.
  • Export — you may request a copy of your project data.
  • Deletion — you may request deletion of your account and associated personal information, subject to records we must retain by law or that form part of another participant's project record.
  • Communications — you may opt out of non-essential marketing messages and of SMS and voice notifications at any time; transactional messages necessary to your account will continue.
  • Advertising measurement — you may opt out of Meta Pixel tracking using the methods in Section 8.

Depending on where you live, you may have additional rights under applicable privacy laws — such as the right to know, correct, delete, or obtain a portable copy of your personal information, and the right not to be discriminated against for exercising those rights. To exercise any of these, contact us using the details below. We will verify your request before acting on it.

12. Children's Privacy

The Service is intended for users 18 and older and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

13. Third-Party Links

The Service may link to third-party websites or services we do not control, including the WayPoint Marketplace at waypoint.contractors, which has its own privacy policy. This Policy does not apply to those third parties.

14. Changes to This Policy

We may update this Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice in the Service or by email. Your continued use of the Service after changes take effect means you accept the updated Policy.

15. Contact

Questions or requests about your privacy? Contact us at support@waypoint.construction. WayPoint Dynamics, Inc., Georgia, United States.